The National Communications Authority (NCA) is demanding Vodafone Ghana, submits a comprehensive report on the cause of the disruption of its service across the country.
The regulator however did not specify the time frame for which Vodafone must submit the report.
Subscribers of Vodafone were up in arms against the mobile service provider yesterday after they were cut off from the rest of the world from Monday night through to Tuesday afternoon.
It is unclear what caused the glitch as Vodafone has so far remained silent on the matter after apologizing to subscribers yesterday.
But the NCA in a press statement said the report from the mobile operator must contain into detail the causes of the glitch, services affected, number of consumers affected and plans to avert further occurrences.
Some consumer groups have already begun demanding compensation for Vodafone subscribers. According to the Executive Director of the Consumer Protection Agency Kofi Capito Vodafone must be made to compensate all subscribers across the country for the glitch.
He says ‘In terms of compensation it should not be left to Vodafone alone to determine the package.
They should call some agencies like mine to negotiate the deal on behalf of consumers’.
Kofi Capito demands that Vodafone subscribers must be given at least 20 Ghana cedis for the hitch.
Meanwhile some internet and mobile service providers are calling for an immediate implementation of measures to force telecom operators to provide uninterrupted services to subscribers.
CEO of Dream Oval Derry Dean Ndadzie tells Citi Business News yesterday’s glitch is unacceptable.
‘It’s imperative for policies to be put in place to ensure Vodafone and the likes provide uninterrupted service.
‘When you contract them for services when you don’t pay up they cut you off but what happens to them when they don’t provide regular service’ he asked
Meanwhile NCA says it will engage with Vodafone to review the report it submits and ensure that Vodafone takes steps to implement solutions to prevent such an incidence from recurring.
By: Vivian Kai Mensah/citifmonline.com/Ghana