According to the company, experts have been able to set up a data centre for cards reactivation in all four affected districts.

[contextly_sidebar id=”NTb7C2OpqNWXpkTiyoIxyXhRRVrG2P8Y”]On Monday, the Managing Director of the ECG, Ing. Samuel Boakye Appiah told the press that the company has spent the day “mopping up where some faulty cards needed outright replacement.”

“Customers should therefore visit our district offices; Kaneshie, Korle Bu and Achimota to do business with ECG. BOT customers should please note that the faulty cards are reactivated only once,” he reminded.

Last week, the ECG’s Build Operate Transfer vending prepaid system failed, leaving thousands of customers within the Korle Bu, Dansoman, Kaneshie and Achimota areas unable to purchase prepaid credit for power.

This compelled hundreds of customers to mass up at the Head Office of ECG near the Kwame Nkrumah Circle in Accra, in a bid to have their problems resolved.

The system dysfunction occurred after ECG’s servers were affected by a power outage.

The Public Utilities Regulatory Commission (PURC), stepped in to warn the ECG it may face sanctions over the challenged.

Over 41,000 customers affected

Early indications were that, over 41, 000 customers were affected by the challenges.

“Our records indicate that we have identified 41,496 customers who have come in with various complaints to replace cards and reactivate their cards –whethere their cards are corrupted or there are errors on the cards,” Ing. Boakye Appiah stated.

Following the challenges, Ing. Boakye Appiah assured that his outfit would undertake a comprehensive evaluation to prevent future recurrence.

He added that the company will also “review processes and systems and come out with measures that will permanently curtail the occurrence of this event that has caused so much inconvenience to our customers.”

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By: Naa Kwarmah Siaw Marfo/citifmonline.com/Ghana

The post Prepaid system errors resolved – ECG appeared first on Citi 97.3 FM - Relevant Radio. Always.

According to the company, the review will help reduce congestion at its Projects Office which is located at the Kwame Nkrumah Interchange.

The technical problems have seen hundreds of angry customers besiege the Kwame Nkrumah Circle office of the company, following their inability to top up their prepaid cards over the past few days.

Speaking to the media, the Managing Director of the ECG, Ing. Samuel Boakye Appiah urged customers who are yet to submit their affected cards to do so at the nearest ECG district office in their locality without delay.

“I must admit that we would have to review the card distribution process, we have to spend a lot of time with the project team or the team of expert to review the distribution of the card,” he said.

He noted that the cards need to be organized better, so that going forward, everything will run smoothly.

Although some customers are still unsure when they will receive their reactivated cards, the distribution exercise seems to have improved, Ing. Boakye Appiah added.

The Public Utilities Regulatory Commission (PURC) has indicated that it may sanction the ECG, over the challenges with its power prepayment system which has denied about 2000 customers access to electricity, as they are unable to purchase credit for their meters.

The ECG has added 20 more service desks to assist customers trying to reactivate their prepaid cards following the notice by the PURC.

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By: Naa Kwaamah Siaw Marfo & Farida Yusif/Citifmonline.com/Ghana

The post ECG to review distribution of cards after prepaid troubles appeared first on Citi 97.3 FM - Relevant Radio. Always.