Ecobank Ghana has launched a customer service pledge which puts its customers at the centre of the company’s operations.
The launch marked the display of the customer service pledge “Excellence In Everything We Do” which is replicated across the country.
According to Ecobank Ghana the move step is another bold initiative and commitment of the bank to its potential and existing customers to walk away from the bank with a positive memorable experience.
Speaking to Citi Business News Head, Customer Service Quality, Ecobank Ghana Patricia Sappor said the latest move will be key to retain business going forward.
“We have come so far with our customers, as Ecobank is a customer centric institution and we thought it was necessary to openly affirm our commitment to our clients that they should expect nothing but quality of services when they come to our branches.”
According to her the impact is to assure the bank’ s clients that the bank is committed.
“They should expect speed of service daily, quality, accuracy, positive attitude, or staff members going the extra mile to render you the best of service.”
She adds ‘if you have a problem at any of our branches, you should call the customer service centre or walk straight to the Branch Manager who will have the issue addressed immediately’.
Ecobank has 79 branches with 204 ATM’s across the country.
Norvan Acquah – Hayford/citifmonline.com/Ghana