The Electricity Company of Ghana (ECG) has added 20 more service desks to assist customers trying to reactivate their prepaid cards.
This follows a directive by the PURC to put in place measures, including the setting up of more service desks to address the recent system failure which left some customers of the company unable to buy electricity.
[contextly_sidebar id=”EsDNgfySJ27zmvukKCVCXUSKC560jQup”]Hundreds of people, some of whom had been without power for seven days, besieged the company’s premises demanding that their concerns be addressed.
The ECG explained that there were technical hitches with their servers dedicated to the pre-paid system.
About 30,000 customers in the capital Accra have been affected by the system malfunction.
Although officials of the state power company have started to issue out some of the reactivated prepaid cards, other affected customers are unsure when they will receive their cards.
Speaking to the media, the Managing Director of ECG, Ing Samuel Boakye Appiah assured the public that the additional service will quicken the reactivation process.
“Experts were able to re-engineer the system to reduce the human intervention and therefore we are running at a higher automated system that runs faster than the previous one and we have increased the service desk from 40 to 60,” Ing Boakye explained.
The extra customer service desks have been placed at the Kaneshie district office which is within the Avenor office of the Accra West area and also at the Achimota district.
He appealed to customers within other affected areas, namely Dansoman and Korle Bu to submit their faulty cards, with their names and numbers for reactivation and return for them at the time they [customers] are given.
Ing Boakye also thanked the customers for their patience and understanding and assured them that the ECG was working feverishly to solve all the problems.
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By: Farida Yusif/citifmonline.com/Ghana