The National Communications Authority (NCA) has directed telecom operators, Vodafone Ghana to submit a comprehensive report on the outage that hit the network on Tuesday.
‘’ NCA, since the outage has been in constant communication with Vodafone. As has always been the case, we have requested the network to submit a comprehensive report on the situation detailing the causes, services affected, number of consumers affected and plans to avert further occurrences amongst others,’’ the NCA said in a statement.
The NCA furthered noted that it will also engage Vodafone to take measures to ensure that the incidence does not re-occur.
Subscribers of Vodafone could not make or receive calls, as well as use data services of the network from Monday night to Tuesday noon.
Vodafone Ghana however, restored service on Tuesday afternoon.
Below is the NCA’s statement on Vodafone’s service outage
The National Communications Authority noticed with concern that from 10:00pm on 2nd June, 2014 into the morning of 3rd June, 2014, there was an outage on the Vodafone network which affected almost all its services to consumers.
However service was restored on the network by 12:00 noon on 3rd June, 2014.
NCA, since the outage has been in constant communication with Vodafone. As has always been the case, we have requested the network to submit a comprehensive report on the situation detailing the causes, services affected, number of consumers affected and plans to avert further occurrences amongst others.
In addition, the Authority will engage with Vodafone to review the report and ensure that Vodafone takes steps to implement solutions to prevent such an incidence from re‐occurring.
Concluding, the NCA will continue to work in the interest of the consumer and all stakeholders constantly.
Issued by the National Communications Authority,
1st Rangoon Close, Switchback Road, Cantonments, Accra.
Date – Wednesday, 4th June, 2014
By: Evans Effah/citifmonline.com/Ghana