It was a day of fun, sharing ideas and interactive learning at MoneyGram 3rd FLA Conference held over the weekend for MoneyGram’s top transacting front line agents (FLA’s) in the country.
The FLA Conference which was started a small programme in 2013 is now a big event with agents being rewarded for their hard work, diligence and compliance to MoneyGram service level agreement.
150 front line Ambassadors from over 20 banks qualified for 2016 FLA Conference. Mrs. Kemi Okusanya, MoneyGram Regional Director for Anglophone West Africa expressed MoneyGram’s gratitude to all ambassadors for working to achieve increased transaction volume in 2015.
She mentioned that the Ambassadors are key in delivering quality service to customers and help to increase MoneyGram’s transaction volumes. She promised to continue supporting partner agents and ambassadors to achieve their remittance goals.
During an interactive session, the Ambassadors shared ideas and views on improving MoneyGram’s service and compliance regulations. MoneyGram Executive Team promised to revert on some of the issues raised at the programme with the individual banks.
Mrs. Grace Boateng of Global Access Old Tafo branch was adjudged the Best MoneyGram Ambassador. Grace was very excited and promised to retain her position come next year. Four other Ambassadors from Ecobank, SG, GCB & ADB were awarded for their contribution to MoneyGram’s success in 2015.
Access Bank which joined MoneyGram train some few years ago, won two awards – Best Compliance Support Partner & Best Marketing Support Partner. Global Access won the won the Top Location in Ghana award; while GCB won the Most Activated Agent Location.
Stanbic Bank also won the Fastest Growing Agent award.
MoneyGram offers worldwide money transfer services in more than 200 countries and territories through a global network of 350,000 agent locations, including retailers, international post offices and banks.
In Ghana, MoneyGram can be received from over 2000 locations including all its 22 Partner Banks and their sub agents.
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Source: Moneygram