Vodafone Wholesale, a subsidiary of Vodafone Ghana, has honoured its customers at its fourth customer appreciation event held in Accra to reward loyal customers for their continuous support and to have direct interaction with them.
The event, a night of thrilling cocktails and drama held at Movenpick Hotel, brought together major Internet Service Providers (ISPs) and Mobile Network Operators (MNO) to celebrate their successes through a thrilling play.
Speaking at the event, Managing Director (MD) of Vodafone Wholesale, Julius Owusu-Kyerematen said:
“Last year saw us grow our capacity by over 20 GB, 10 GB on the southern ring and another 10 GB on the northern ring in our effort to serve you better. We also boosted resilience in several areas, key of which is the Obuasi-Kumasi migration from the underground cable onto the overhead cable curbing the frequency of fibre cuts on that stretch.”
MD of Vodafone Wholesale announced that Vodafone Wholesale reduced fault resolution SLAs by 30% via various customer experience initiatives we launched internally.
Mr Owusu-Kyerematen added that Vodafone Wholesale is committed to being an enabler to its customers businesses to drive data growth in Ghana.
Attendees thanked Vodafone Wholesale for their thoughtfulness in organising a regular stakeholder platform for them to interact with officials to improve the business.
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Credit: Vodafone Ghana