About 333,902 prepaid metre users have been compensated by the Electricity Company of Ghana (ECG) for wrongful deductions, the Deputy Minister of Power, John Jinapor has said.
According to him, the company credited back its customers an amount totaling GH3 million.
In December 2015, PURC announced an increase in utility tariffs, with a 59.2 percent increase for electricity and 67.2 percent for water.
Some Ghanaians have since been complaining that they have been paying unreasonably more than they are supposed to.
In an interview with Bernard Avle on the Citi Breakfast Show, Mr. Jinapor said the deductions were wrong and the ECG is rectifying the problem.
He explained that “the system was configured to rise from the 1st of every month but they informed me that the tariff adjustment took effect on the 15th so it calibrated as if it was charging customers on the 1st. I’ve asked them to work on their systems and to rectify that so that we do not have a repeat of that problem.”
The deputy minister noted that “from the information they [ECG] gave me, they have a prepayment metre customer base of 531,014. Out of that they have credited back about 333,902 so they are in the process of rectifying that.”
He further appealed to customers to exercise restraint since the ECG is doing everything possible “to ensure that we do not have the reoccurrence of that problem.”
“There are some customers still on the old tariffs that’s about 44,458 customers. So they are in the process of resolving that,” he added.
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By: Jeffrey Owuraku Sarpong/citifmonline.com/Ghana