The Electricity Company of Ghana [ECG], Western Region, has held its maiden Customer Open Day in Tarkwa.
It’s a day set aside for customers to interact directly with the management of the company.
Customers had the opportunity to directly seek responses to all issues of concern to them, including billings, delays in service connections, poor services rendered by staff, delays in fault response and power outages, among other things.
In attendance were the Western Regional and Tarkwa District Management Teams of ECG, the Presiding Member and Planning Officer of the Tarkwa Nsuaem Municipal Assembly and other invited guests.
The Western Regional General Manager, Ing. Jacqueline Ofori-Atta, noted that the initiative will be replicated in the other districts, adding that the company, as part of its communications strategy, will continuously provide such avenues for customers to interact with management.
On his part, the Tarkwa District Manager, Godwin Amenuvor, thanked the chiefs and people of Tarkwa for their support, and pledged the commitment of staff to deliver improved customer service in the district.
He further announced the district’s readiness to begin the ‘one-day service connection’.
In all, 38 new service and separate meters were connected on the day.
The Presiding Member of Tarkwa-Nsuaem Municipal Assembly, Benjamin Kesse, was full of praise for ECG.
He commended the company for the bold step they had taken to open itself up for criticism from customers.
He expressed hope that this singular act will mark a turnaround in ECG’s relations with its customers.
Residents, who participated in the forum, also commended ECG for the initiative which is the first of its kind.
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By: citifmonline.com/Ghana