{"id":54626,"date":"2014-10-08T15:27:08","date_gmt":"2014-10-08T15:27:08","guid":{"rendered":"http:\/\/4cd.e16.myftpupload.com\/?p=54626"},"modified":"2014-10-08T15:37:45","modified_gmt":"2014-10-08T15:37:45","slug":"banks-in-osu-indicted-for-poor-customer-service","status":"publish","type":"post","link":"https:\/\/citifmonline.com\/2014\/10\/banks-in-osu-indicted-for-poor-customer-service\/","title":{"rendered":"Banks in Osu indicted for poor customer service"},"content":{"rendered":"<p>A survey conducted by the Customer Service Academy has revealed majority of banks operating in and around Osu, a suburb of Accra, have poor customer service.<\/p>\n<p>The survey which was conducted among 18 banks was to test if the banks were meeting industry specifications of customer service excellence.<\/p>\n<p>[contextly_sidebar id=&#8221;cfqob5PkuHq9c17qRWDurdhc5hyyQEsc&#8221;]The month of October is known as the Customer Service Month around the globe and this year\u2019s celebration marked the commemoration of the first Customer Service Academy in Ghana.<\/p>\n<p>The survey results indicated that service quality was generally low and more than 50% of banks did not have feed-back forms for customers.<\/p>\n<p><a href=\"http:\/\/4cd.e16.myftpupload.com\/wp-content\/uploads\/2014\/10\/royal-bank.jpg\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-54634\" alt=\"royal-bank\" src=\"http:\/\/4cd.e16.myftpupload.com\/wp-content\/uploads\/2014\/10\/royal-bank.jpg\" width=\"420\" height=\"261\" srcset=\"https:\/\/citifmonline.com\/wp-content\/uploads\/2014\/10\/royal-bank.jpg 420w, https:\/\/citifmonline.com\/wp-content\/uploads\/2014\/10\/royal-bank-300x186.jpg 300w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/><\/a>It also revealed that relationship managers with teller name tags were non-existent.<\/p>\n<p>No bank was ranked \u2018A\u2019 representing outstanding service but four banks including Royal Bank, Unibank, NIB and Societe Generale were ranked \u201cF\u201d.<\/p>\n<p>CAL bank, GT bank, United Merchant Bank and UT bank were ranked \u201c-A\u201d representing Excellent Service whilst GCB and First Capital Plus had \u201cB\u201d.<\/p>\n<p>In the \u201cC\u201d category was Ecobank and Barclays whilst Fidelity bank, Bank of Africa, Zenith bank and Standard Chartered Bank were ranked \u201cD\u201d.<\/p>\n<p><a href=\"http:\/\/4cd.e16.myftpupload.com\/wp-content\/uploads\/2014\/10\/unibank_2.jpg\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-54636\" alt=\"unibank_2\" src=\"http:\/\/4cd.e16.myftpupload.com\/wp-content\/uploads\/2014\/10\/unibank_2.jpg\" width=\"600\" height=\"400\" srcset=\"https:\/\/citifmonline.com\/wp-content\/uploads\/2014\/10\/unibank_2.jpg 600w, https:\/\/citifmonline.com\/wp-content\/uploads\/2014\/10\/unibank_2-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a>The survey also revealed that less than 40% of banks surveyed had toilet facilities specifically for customers and chewing of gum while attending to customers seems \u2018trendy\u2019.<\/p>\n<p>Margaret Takyi-Micah, Chief Executive Officer of Customer Service Academy, expressed regret that customers were not seen as priority.<\/p>\n<p><a href=\"http:\/\/4cd.e16.myftpupload.com\/wp-content\/uploads\/2014\/10\/6a00d8341c63ff53ef017ee3ad4238970d.jpg\"><img loading=\"lazy\" class=\"aligncenter size-full wp-image-54635\" alt=\"6a00d8341c63ff53ef017ee3ad4238970d\" src=\"http:\/\/4cd.e16.myftpupload.com\/wp-content\/uploads\/2014\/10\/6a00d8341c63ff53ef017ee3ad4238970d.jpg\" width=\"393\" height=\"393\" srcset=\"https:\/\/citifmonline.com\/wp-content\/uploads\/2014\/10\/6a00d8341c63ff53ef017ee3ad4238970d.jpg 393w, https:\/\/citifmonline.com\/wp-content\/uploads\/2014\/10\/6a00d8341c63ff53ef017ee3ad4238970d-150x150.jpg 150w, https:\/\/citifmonline.com\/wp-content\/uploads\/2014\/10\/6a00d8341c63ff53ef017ee3ad4238970d-300x300.jpg 300w, https:\/\/citifmonline.com\/wp-content\/uploads\/2014\/10\/6a00d8341c63ff53ef017ee3ad4238970d-70x70.jpg 70w\" sizes=\"(max-width: 393px) 100vw, 393px\" \/><\/a>\u201cThe shocking thing was that people were not ready to do business and did not seek permission from the customer even when they had to get up while serving the customer with their colleagues also interrupting rudely with asking permission or as curtsey demands say excuse me which will show some respect to the customer,\u201d she complained.<\/p>\n<p>According to her, the posture of some of the bankers showed they were uninterested in the job of attending to customers.<\/p>\n<p>Margaret Takyi-Micah therefore called on the banks to ensure their customers were given excellent service at all times.<\/p>\n<p>&nbsp;<\/p>\n<p>By: Norvan Acquah\u2013Hayford\/citifmonline.com\/Ghana<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A survey conducted by the Customer Service Academy has revealed majority of banks operating in and around Osu, a suburb of Accra, have poor customer service. The survey which was conducted among 18 banks was to test if the banks were meeting industry specifications of customer service excellence. [contextly_sidebar id=&#8221;cfqob5PkuHq9c17qRWDurdhc5hyyQEsc&#8221;]The month of October is known [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":54649,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[19],"tags":[4],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Banks in Osu indicted for poor customer service  - Citi 97.3 FM - Relevant Radio. 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[contextly_sidebar id=&#8221;cfqob5PkuHq9c17qRWDurdhc5hyyQEsc&#8221;]The month of October is known [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/citifmonline.com\/2014\/10\/banks-in-osu-indicted-for-poor-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Citi 97.3 FM - Relevant Radio. 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