{"id":42858,"date":"2014-08-28T19:42:13","date_gmt":"2014-08-28T19:42:13","guid":{"rendered":"http:\/\/4cd.e16.myftpupload.com\/?p=42858"},"modified":"2014-08-29T08:53:53","modified_gmt":"2014-08-29T08:53:53","slug":"mtn-brings-its-services-closer-to-communities","status":"publish","type":"post","link":"https:\/\/citifmonline.com\/2014\/08\/mtn-brings-its-services-closer-to-communities\/","title":{"rendered":"MTN brings its services closer to communities"},"content":{"rendered":"

MTN Ghana recently organized Community engagement fora in Cape Coast and Ho in the Central and Volta Regions to interact directly with customers and update them on the company\u2019s operations and solicit feedback.<\/span><\/p>\n

Following similar earlier engagements in Adentan and La communities in Accra, these community engagements provide an avenue for MTN to have closer interactions with a cross section of customers.<\/p>\n

MTN invites selected members of the community who represent different groups in the community and updates them on MTN\u2019s offerings and developments within the company, seeks inputs from them and responds to questions they might have.<\/p>\n

\"A<\/a><\/p>\n

Speaking at the recent forum in Ho, the Corporate Communications Senior Manager, Mrs. Georgina Asare-Fiagbenu, indicated that the forum was essential because it enables MTN to build stronger relations with its customers.<\/p>\n

Mr Teddy Hayford-Acquah, Regional Technical Manager for the Western and Central Business District, told participants in the Central Region that providing a distinct customer experience is a key avenue towards achieving MTN\u2019s vision to lead the delivery of a bold new digital world to customers.<\/p>\n

\"MRS.<\/a><\/p>\n

He announced that resources have been increased in all districts in the Central Region to enhance customer experience on the MTN network.<\/p>\n

\u201cMTN has mounted 196 2G and 54 3G cell sites to improve network performance and availability,\u201d he said.<\/p>\n

\"A<\/a><\/p>\n

Participants expressed their appreciation for the interaction, with one stating, \u201cThis is the first time a telecoms company has done something like this in our Community; I thank MTN for engaging us.\u201d<\/p>\n

Another said, \u201cI am likely to be more tolerant to MTN because I now understand some of the challenges MTN goes through and why I sometimes experience difficulties when making a call; this is very good and should be organized at least twice a year.\u201d<\/p>\n

\"MR.<\/a><\/p>\n

The Cape Coast and Ho community fora were attended by a cross section of representatives from each community, including Prison Services, Ghana Police Service, Market Women Association, Ghana Education Service, Methodist, Catholic and Presby Church members, Council of Churches, Fishermen\u2019s Association, Car Washers and Truck Pushers Association, Ghana Private Road Transport Union, Resident Associations and Mobile Money Merchants in the area.<\/p>\n

–<\/p>\n

Source: MTN Ghana<\/p>\n

<\/h2>\n","protected":false},"excerpt":{"rendered":"

MTN Ghana recently organized Community engagement fora in Cape Coast and Ho in the Central and Volta Regions to interact directly with customers and update them on the company\u2019s operations and solicit feedback. Following similar earlier engagements in Adentan and La communities in Accra, these community engagements provide an avenue for MTN to have closer […]<\/p>\n","protected":false},"author":20,"featured_media":42859,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[20,4,2060],"yoast_head":"\nMTN brings its services closer to communities - Citi 97.3 FM - Relevant Radio. 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