{"id":395153,"date":"2018-01-25T17:40:40","date_gmt":"2018-01-25T17:40:40","guid":{"rendered":"http:\/\/citifmonline.com\/?p=395153"},"modified":"2018-01-25T17:44:17","modified_gmt":"2018-01-25T17:44:17","slug":"purc-orders-ecg-to-compensate-customers-after-prepaid-troubles","status":"publish","type":"post","link":"https:\/\/citifmonline.com\/2018\/01\/purc-orders-ecg-to-compensate-customers-after-prepaid-troubles\/","title":{"rendered":"PURC orders ECG to compensate customers after prepaid troubles"},"content":{"rendered":"
The Public Utilities Regulatory Commission [PURC], has ordered the Electricity Company of Ghana [ECG], to compensate to the 41,000 customers who\u00a0struggled to purchase prepaid credit for several days, after the servers dedicated to the pre-paid system failed.<\/p>\n
The compensation is to come in the form of “one-time electricity credit” in February 2018, and it is expected to cost the ECG GHc 1,927,920.45.<\/p>\n
[contextly_sidebar id=”GXNR4IpFGYcqHRPud1NfTy4z38avKo27″]This system failure compelled droves of customers from Korle Bu, Dansoman, Kaneshie and Achimota to mass up at the Head Office of ECG near the Kwame Nkrumah Circle in Accra, in a bid to have their problems resolved.<\/p>\n
A power outage was later established to be the cause of the system failure.<\/p>\n
The PURC in its preliminary investigations, suggested that the ECG\u2019s database was affected by a server power supply failure, which affected the ECG database\u00a0hence making it very difficult for customers within the affected areas to purchase power.<\/p>\n