Google\u2019s new flagship smartphones have been hit by complaints about the quality of the screen.<\/p>\n
Tech reviewers, who have had the device for about two weeks, noticed \u201cburn in\u201d on the display, while others noted \u201cmuddy\u201d discolouration on the screen.<\/p>\n
Google said it was investigating the issue, which it took \u201cvery seriously\u201d.<\/p>\n
Google\u2019s new line, the Pixel 2 and Pixel 2 XL, are its attempt to break into the smartphone market dominated by Apple and Samsung.<\/p>\n
Last year\u2019s Pixel was well-received by reviewers, but sold poorly. It accounted for just 0.5% of the global market.<\/p>\n
The Pixel 2 was made by HTC, while the Pixel 2 XL was made by LG.<\/p>\n
A Pixel 2 XL review unit provided to the BBC by Google suffered from mild burn-in – the term given to when a screen is permanently marked by images that have been on screen for an extended period of time.<\/p>\n
Burn-in is typical of old screens, but should not happen on a new high-end smartphone.<\/p>\n
On the Google device, the navigation bar that is often at the bottom of the screen could be seen faintly when it should not have been visible.<\/p>\n
\u201cWe take all reports of issues very seriously, and our engineers investigate quickly,\u201d said Mario Queiroz, Google\u2019s vice president for the Pixel range.<\/p>\n
\u201cWe will provide updates as soon as we have conclusive data.\u201d<\/p>\n
The worst case scenario for Google would be a halt to production of the Pixel – which has already seen shipping delays of up to a month – and potentially a recall for devices already shipped.<\/p>\n
“Not a great start for sure,\u201d said Carolina Milanesi, a Silicon Valley-based analyst for Creative Strategies.<\/p>\n
\u201cThis was Google’s big step into really going for the devices market, broadening the breath of the products. It raises the question of whether they can actually take on this much.\u201d<\/p>\n
The news follows complaints over a separate Google product, the Google Home Mini voice assistant.<\/p>\n
It was discovered to have been listening in to conversations without users\u2019 knowledge because of a faulty button.\u00a0Google has since disabled the feature.<\/p>\n
–<\/p>\n
Source: BBC<\/p>\n","protected":false},"excerpt":{"rendered":"
Google\u2019s new flagship smartphones have been hit by complaints about the quality of the screen. Tech reviewers, who have had the device for about two weeks, noticed \u201cburn in\u201d on the display, while others noted \u201cmuddy\u201d discolouration on the screen. Google said it was investigating the issue, which it took \u201cvery seriously\u201d. Google\u2019s new line, […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[106],"tags":[1474,1475,1476,1477],"yoast_head":"\n