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<\/p>\nIn a bid to consistently offer customers the best experience, management, and the customer excellence team of the fastest-growing conglomerate in Ghana, Groupe Ideal with over 13 subsidiaries visited customers across the country.<\/p>\n
The visit forms part of Groupe Ideal customer service week celebration dubbed\u2019\u2019 BUILDING TRUST, A BETTER CUSTOMER EXPERIENCE FOR ALL\u2019\u2019. This was geared towards putting a smile on the faces of customers and equipping internal customers with the requisite skills to meet customer requirements and to subsequently track progress on service delivery improvements.<\/p>\n
During the external visit, the team interacted with customers on their needs and also gathered some feedback to help in delivering customized solutions to the customers to meet their unique needs.<\/p>\n
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Speaking on the theme, The President of Groupe Ideal Dr. Nii Kotei Dzani who led the delegation for the visit said,\u00a0\u2018\u2019Customers are the backbone of every growing business.\u00a0Without them, we will\u00a0not exist. You are the reason\u00a0for our continuous innovations\u00a0and\u00a0initiatives.\u2019\u2019<\/p>\n
He noted that \u2018\u2019It is evident that people deserve a better and more deepened relationship with organizations they invest in. This takes a lot of hard work.\u00a0We appreciate your trust in us. Our value proposition has always been to provide solutions and deliver them on time.<\/p>\n
As\u00a0we\u00a0celebrate\u00a0customer service week, we want to let you know that you are a part of our success story.<\/p>\n
Your\u00a0needs are our topmost priority.\u00a0In the quest to cheering you, we want to say you are the best. We\u00a0are thankful for you\u00a0and will\u00a0continue working to\u00a0honor\u00a0the trust you place in us.<\/p>\n
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The Head of Customer Excellence Ethel Darko added that \u201cWe acknowledge the changing needs of the customer in these recent times; understanding that consumer experience starts and ends with each of us”.<\/p>\n
Your feedback is our way forward, we are here to deliver excellent service \u2019\u2019 she ended.<\/p>\n
The visit is expected to help the organization build trust with it\u2019s customers and also attract prospects to enhance business growth and profitability.<\/p>\n
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Source: Groupe Ideal<\/p>\n
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<\/p>\n","protected":false},"excerpt":{"rendered":"
In a bid to consistently offer customers the best experience, management, and the customer excellence team of the fastest-growing conglomerate in Ghana, Groupe Ideal with over 13 subsidiaries visited customers across the country. The visit forms part of Groupe Ideal customer service week celebration dubbed\u2019\u2019 BUILDING TRUST, A BETTER CUSTOMER EXPERIENCE FOR ALL\u2019\u2019. This was […]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[32],"tags":[3,1228],"yoast_head":"\n