{"id":317700,"date":"2017-05-09T16:00:22","date_gmt":"2017-05-09T16:00:22","guid":{"rendered":"http:\/\/citifmonline.com\/?p=317700"},"modified":"2017-05-09T16:00:22","modified_gmt":"2017-05-09T16:00:22","slug":"ghana-post-apologizes-for-rendering-poor-service","status":"publish","type":"post","link":"https:\/\/citifmonline.com\/2017\/05\/ghana-post-apologizes-for-rendering-poor-service\/","title":{"rendered":"Ghana Post apologizes for rendering poor service"},"content":{"rendered":"
Ghana Post Company has apologized to its customers for rendering poor services to them.<\/p>\n
This follows complaints from a number of customers on the Citi Breakfast Show recently.<\/p>\n
Some customers who sent messages into the show described various ordeals, including a moment when a customer was turned away about 15 minutes before the Cantonments branch of the company was scheduled to close.<\/p>\n
Others complained of extortion before they were allowed to receive parcels mailed to them.<\/p>\n
Apologizing for the bad service,\u00a0 a press statement issued by Management and copied to Citi Business News promised to address the issues to redeem the image of the company.<\/p>\n
\u201cWe empathize with our customers and hereby apologize to our customers who have not had the best of customer service from us,\u201d the statement said.<\/p>\n
The company promised wholesale changes to the operations of the company to make it effective.<\/p>\n
\u201cMajor aspects of the plan will include the creation of a single customer service department for all product lines, customer service training, adherence to delivery standards and the introduction of performance management targets for all staff,\u201d it said.<\/p>\n
\u201cWe therefore plead with our customers to bear with us as we go through these challenges,\u201d it added.<\/p>\n
–<\/p>\n
By: Anita Arthur\/citibusinessnews.com\/Ghana<\/p>\n","protected":false},"excerpt":{"rendered":"
Ghana Post Company has apologized to its customers for rendering poor services to them. This follows complaints from a number of customers on the Citi Breakfast Show recently. Some customers who sent messages into the show described various ordeals, including a moment when a customer was turned away about 15 minutes before the Cantonments branch […]<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[32,171],"tags":[],"yoast_head":"\n