{"id":248775,"date":"2016-09-16T09:31:20","date_gmt":"2016-09-16T09:31:20","guid":{"rendered":"http:\/\/citifmonline.com\/?p=248775"},"modified":"2016-09-16T09:31:20","modified_gmt":"2016-09-16T09:31:20","slug":"us-regulators-order-samsung-recall","status":"publish","type":"post","link":"https:\/\/citifmonline.com\/2016\/09\/us-regulators-order-samsung-recall\/","title":{"rendered":"US regulators order Samsung recall"},"content":{"rendered":"
US safety regulators have announced a formal recall of the Samsung Galaxy Note 7 after reports of fires caused by faulty batteries.<\/p>\n
The South Korean tech giant had already launched a voluntary recall after user complaints about ‘exploding’ phones.<\/p>\n
According to Samsung, the problem affects 2.5 million devices globally, including 1 million in the US.<\/p>\n
The recall comes at a crucial time as rival Apple has just released its new iPhone 7 flagship model.<\/p>\n
“Because this product presents such a serious fire hazard, I am urging all consumers… to take advantage of this recall right away,” Elliot Kaye, chairman of the US Consumer Product Safety Commission said.<\/p>\n
Mr Kaye said Samsung should not have tried to do the recall by itself, saying: “Anybody who thinks that a company going out on its own is going to provide the best recall for that company, and more importantly for the consumer, needs to have more than their phone checked,”<\/p>\n
So far, Samsung has received 92 reports of the batteries overheating in the US, including 26 reports of burns and 55 of property damage, according to the commission’s website.<\/p>\n
The company said it would speed up its recall, with Tim Baxter, president of Samsung Electronics America saying that “consumer safety is always our highest priority.”<\/p>\n