{"id":22953,"date":"2014-06-05T15:10:43","date_gmt":"2014-06-05T15:10:43","guid":{"rendered":"http:\/\/4cd.e16.myftpupload.com\/?p=22953"},"modified":"2014-06-05T15:23:12","modified_gmt":"2014-06-05T15:23:12","slug":"mawuli-ocloo-on-customer-service-excellence","status":"publish","type":"post","link":"https:\/\/citifmonline.com\/2014\/06\/mawuli-ocloo-on-customer-service-excellence\/","title":{"rendered":"Mawuli Ocloo on Customer Service Excellence (Audio)"},"content":{"rendered":"<p style=\"text-align: left;\">Mawuli Ocloo on Thursday&#8217;s edition of the Management Development Month series focused on customer service excellence. He shared some tips on dealing with customers and resolving customer related issues.<\/p>\n<p style=\"text-align: left;\">According to him, the best way to deal with a difficult customer is to listen, apologize, solve and thank.<\/p>\n<p style=\"text-align: left;\">Listen to the audio below:<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/152957580&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;visual=true\" height=\"450\" width=\"100%\" frameborder=\"no\" scrolling=\"no\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mawuli Ocloo on Thursday&#8217;s edition of the Management Development Month series focused on customer service excellence. He shared some tips on dealing with customers and resolving customer related issues. According to him, the best way to deal with a difficult customer is to listen, apologize, solve and thank. Listen to the audio below:<\/p>\n","protected":false},"author":14,"featured_media":22961,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[1205,1281,1227],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mawuli Ocloo on Customer Service Excellence (Audio) - Citi 97.3 FM - Relevant Radio. Always<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/citifmonline.com\/2014\/06\/mawuli-ocloo-on-customer-service-excellence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mawuli Ocloo on Customer Service Excellence (Audio) - Citi 97.3 FM - Relevant Radio. 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