The Customer Experience team from Airtel, Ghana\u2019s fastest growing telecommunications Network last Thursday stormed Abossey Okai \u2013 a suburb of Accra \u2013 and its environs to bring world class customer experience to the doorsteps of its cherished customers.<\/p>\n
The team joined by employees from all sub brands of the telecom giant spent the day engaging with customers, resolving challenges some customers faced and educating them on the unparalleled offers the company provides.<\/p>\n
Frank Gyan, Head of Customer Experience who led the team said, \u201cAt Airtel, providing unmatched service excellence to our customers is our hallmark. We back our promises to delight our customers with world class customer service. But what truly sets us apart from competition is our closeness to our customers. We do not wait for them to come to us, we go to them regularly to address their needs.<\/p>\n
He continued \u201cWe used the opportunity to educate our customers on Airtel Premier, Airtel Rewardz, Airtel Money and Airtel Data. Premier customers were updated on the amazing benefits available to them and those not yet on the service were enrolled. We also enrolled customers onto Airtel Rewardz \u2013 the biggest and most exciting loyalty scheme in the industry and assisted those who have built up points to redeem them from our benefit partners. Some customers redeemed shopping vouchers, spa treatments among others.<\/p>\n
We have seen at firsthand how effective these Service Clinics are and we will continue to roll this out in other localities\u201d.<\/p>\n
The first of its kind in the industry, Airtel Premier is Airtel\u2019s exclusive suite of telecom and lifestyle products and services aimed at recognizing, engaging and serving high value customers with tailor-made solutions, exclusive access in Airtel shops and at Airport lounges, discounted services from partners and automatic enrolment onto Airtel Rewardz.<\/p>\n
Airtel Rewardz is the leading loyalty rewards programme from the Smartphone Network designed to recognize and appreciate all Airtel customers for every amount they spend on the Network.<\/p>\n
The loyalty programme is open to both prepaid and post-paid customers. To sign up for Airtel Rewardz, customers are required to dial *566# and select \u201cJoin the Airtel Rewardz.\u201d<\/p>\n
Airtel Data is the industry\u2019s most innovative solution providing exceptional data and digital experience for customers.<\/p>\n
Airtel Money is the fastest, most convenient and innovative way to make payments and transfer money. OnNet Airtel Money transfers are free of all charges.<\/p>\n
–<\/p>\n
Credit: Airtel Ghana<\/p>\n","protected":false},"excerpt":{"rendered":"
The Customer Experience team from Airtel, Ghana\u2019s fastest growing telecommunications Network last Thursday stormed Abossey Okai \u2013 a suburb of Accra \u2013 and its environs to bring world class customer experience to the doorsteps of its cherished customers. The team joined by employees from all sub brands of the telecom giant spent the day engaging […]<\/p>\n","protected":false},"author":7,"featured_media":202915,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[32],"tags":[],"yoast_head":"\n