{"id":161106,"date":"2015-10-20T07:12:26","date_gmt":"2015-10-20T07:12:26","guid":{"rendered":"http:\/\/4cd.e16.myftpupload.com\/?p=161106"},"modified":"2015-10-20T19:22:52","modified_gmt":"2015-10-20T19:22:52","slug":"tigo-customer-operations-team-tour-regions","status":"publish","type":"post","link":"https:\/\/citifmonline.com\/2015\/10\/tigo-customer-operations-team-tour-regions\/","title":{"rendered":"Tigo customer operations team tour regions\u00a0"},"content":{"rendered":"<p style=\"text-align: justify;\">In a bid to consistently offer customers of Ghana\u2019s premier network superior customer experience, the Customer Operations Director at Tigo Ghana, Stephen Essien toured some regions across the country to engage with the company\u2019s customer service personnels.<\/p>\n<p style=\"text-align: justify;\">This tour forms part of Tigo Ghana\u2019s customer service week celebration this year. Called the \u2018One Rhythm\u2019 Conference, it is geared towards equipping staff across all regions with skills to meet customer requirements, and to subsequently track progress on service delivery improvements.<\/p>\n<p style=\"text-align: justify;\">Speaking on the theme \u201cA Better Customer Service Experience for All\u201d, the Director of Customer Operations Stephen Essien said: \u201cIn line with our digital lifestyle agenda, we set out to celebrate our customer service week differently. Our focus was to equip our personnel in the regions with additional digital skills to better serve our customers.\u201d<\/p>\n<p style=\"text-align: justify;\">He added: \u201cWe acknowledge the changing needs of the customer in these modern times; understanding that consumer experience starts and ends with each of us, and everything or every step we take can make our relationship grow or decline. \u201c<\/p>\n<p style=\"text-align: justify;\">The tour is expected to help the Customer Operations leadership team define a path of action following a July baseline mystery shopping study which helped determine the company\u2019s level of compliance to service experience standards. This year, special focus was given to the Ashanti and Brong Ahafo regions.<\/p>\n<p style=\"text-align: justify;\">&#8211;<\/p>\n<p style=\"text-align: justify;\">Credit: Tigo Ghana<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a bid to consistently offer customers of Ghana\u2019s premier network superior customer experience, the Customer Operations Director at Tigo Ghana, Stephen Essien toured some regions across the country to engage with the company\u2019s customer service personnels. This tour forms part of Tigo Ghana\u2019s customer service week celebration this year. Called the \u2018One Rhythm\u2019 Conference, [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":161107,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[4],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tigo customer operations team tour regions\u00a0 - Citi 97.3 FM - Relevant Radio. Always<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/citifmonline.com\/2015\/10\/tigo-customer-operations-team-tour-regions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tigo customer operations team tour regions\u00a0 - Citi 97.3 FM - Relevant Radio. 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