1.0Citi 97.3 FM - Relevant Radio. Alwayshttps://citifmonline.comKojo Akoto Boatenghttps://citifmonline.com/author/kojo/rich600338<blockquote class="wp-embedded-content" data-secret="IKJ5LHeAS1"><a href="https://citifmonline.com/2014/06/mawuli-ocloo-on-customer-service-excellence/">Mawuli Ocloo on Customer Service Excellence (Audio)</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://citifmonline.com/2014/06/mawuli-ocloo-on-customer-service-excellence/embed/#?secret=IKJ5LHeAS1" width="600" height="338" title="“Mawuli Ocloo on Customer Service Excellence (Audio)” — Citi 97.3 FM - Relevant Radio. Always" data-secret="IKJ5LHeAS1" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /*! This file is auto-generated */ !function(c,d){"use strict";var e=!1,o=!1;if(d.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},c.wp.receiveEmbedMessage);else if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(!t);else if(!(t.secret||t.message||t.value));else if(/[^a-zA-Z0-9]/.test(t.secret));else{for(var r,s,a,i=d.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),n=d.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),o=new RegExp("^https?:$","i"),l=0;l<n.length;l++)n[l].style.display="none";for(l=0;l<i.length;l++)if(r=i[l],e.source!==r.contentWindow);else{if(r.removeAttribute("style"),"height"===t.message){if(1e3<(s=parseInt(t.value,10)))s=1e3;else if(~~s<200)s=200;r.height=s}if("link"===t.message)if(s=d.createElement("a"),a=d.createElement("a"),s.href=r.getAttribute("src"),a.href=t.value,!o.test(a.protocol));else if(a.host===s.host)if(d.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener("message",c.wp.receiveEmbedMessage,!1),d.addEventListener("DOMContentLoaded",t,!1),c.addEventListener("load",t,!1);function t(){if(o);else{o=!0;for(var e,t,r,s=-1!==navigator.appVersion.indexOf("MSIE 10"),a=!!navigator.userAgent.match(/Trident.*rv:11\./),i=d.querySelectorAll("iframe.wp-embedded-content"),n=0;n<i.length;n++){if(!(r=(t=i[n]).getAttribute("data-secret")))r=Math.random().toString(36).substr(2,10),t.src+="#?secret="+r,t.setAttribute("data-secret",r);if(s||a)(e=t.cloneNode(!0)).removeAttribute("security"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:"ready",secret:r},"*")}}}}(window,document); </script> https://citifmonline.com/wp-content/uploads/2014/06/OCLOO.jpg960720Mawuli Ocloo on Thursday’s edition of the Management Development Month series focused on customer service excellence. He shared some tips on dealing with customers and resolving customer related issues. According to him, the best way to deal with a difficult customer is to listen, apologize, solve and thank. Listen to the audio below: