1.0Citi 97.3 FM - Relevant Radio. Alwayshttps://citifmonline.comKojo Akoto Boatenghttps://citifmonline.com/author/kojo/rich600338<blockquote class="wp-embedded-content" data-secret="8rRzaNYwsp"><a href="https://citifmonline.com/2014/06/david-afflu-on-customer-retention-audio/">David Afflu on Customer Retention (Audio)</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://citifmonline.com/2014/06/david-afflu-on-customer-retention-audio/embed/#?secret=8rRzaNYwsp" width="600" height="338" title="“David Afflu on Customer Retention (Audio)” — Citi 97.3 FM - Relevant Radio. Always" data-secret="8rRzaNYwsp" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /*! This file is auto-generated */ !function(c,d){"use strict";var e=!1,o=!1;if(d.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},c.wp.receiveEmbedMessage);else if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(!t);else if(!(t.secret||t.message||t.value));else if(/[^a-zA-Z0-9]/.test(t.secret));else{for(var r,s,a,i=d.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),n=d.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),o=new RegExp("^https?:$","i"),l=0;l<n.length;l++)n[l].style.display="none";for(l=0;l<i.length;l++)if(r=i[l],e.source!==r.contentWindow);else{if(r.removeAttribute("style"),"height"===t.message){if(1e3<(s=parseInt(t.value,10)))s=1e3;else if(~~s<200)s=200;r.height=s}if("link"===t.message)if(s=d.createElement("a"),a=d.createElement("a"),s.href=r.getAttribute("src"),a.href=t.value,!o.test(a.protocol));else if(a.host===s.host)if(d.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener("message",c.wp.receiveEmbedMessage,!1),d.addEventListener("DOMContentLoaded",t,!1),c.addEventListener("load",t,!1);function t(){if(o);else{o=!0;for(var e,t,r,s=-1!==navigator.appVersion.indexOf("MSIE 10"),a=!!navigator.userAgent.match(/Trident.*rv:11\./),i=d.querySelectorAll("iframe.wp-embedded-content"),n=0;n<i.length;n++){if(!(r=(t=i[n]).getAttribute("data-secret")))r=Math.random().toString(36).substr(2,10),t.src+="#?secret="+r,t.setAttribute("data-secret",r);if(s||a)(e=t.cloneNode(!0)).removeAttribute("security"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:"ready",secret:r},"*")}}}}(window,document); </script> https://citifmonline.com/wp-content/uploads/2014/06/IMG_0755.jpg630420About 72% of people trust what others say about a brand and 15% believe what the brand says about itself in advertising. That is why brands need to consciously strive to satisfy and retain customers. On the Management Development Month series Wednesday on the Citi Breakfast Show, the Commercial Director of PZ Cussons, David Afflu, […]