Ghana Post Company has apologized to its customers for rendering poor services to them.<\/p>\n
This follows complaints from a number of customers on the Citi Breakfast Show recently.<\/p>\n
Some customers who sent messages into the show described various ordeals, including a moment when a customer was turned away about 15 minutes before the Cantonments branch of the company was scheduled to close.<\/p>\n
Others complained of extortion before they were allowed to receive parcels mailed to them.<\/p>\n
Apologizing for the bad service,\u00a0 a press statement issued by Management and copied to Citi Business News promised to address the issues to redeem the image of the company.<\/p>\n
\u201cWe empathize with our customers and hereby apologize to our customers who have not had the best of customer service from us,\u201d the statement said.<\/p>\n
The company promised wholesale changes to the operations of the company to make it effective.<\/p>\n
\u201cMajor aspects of the plan will include the creation of a single customer service department for all product lines, customer service training, adherence to delivery standards and the introduction of performance management targets for all staff,\u201d it said.<\/p>\n
\u201cWe therefore plead with our customers to bear with us as we go through these challenges,\u201d it added.<\/p>\n
–<\/p>\n
By: Anita Arthur\/citibusinessnews.com\/Ghana<\/p>\n","protected":false},"excerpt":{"rendered":"
Ghana Post Company has apologized to its customers for rendering poor services to them. This follows complaints from a number of customers on the Citi Breakfast Show recently. Some customers who sent messages into the show described various ordeals, including a moment when a customer was turned away about 15 minutes before the Cantonments branch […]<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"jnews_social_meta":[],"jnews_override_counter":[],"footnotes":""},"categories":[32,171],"tags":[],"class_list":["post-317700","post","type-post","status-publish","format-standard","hentry","category-business","category-local-economy"],"_links":{"self":[{"href":"https:\/\/citifmonline.com\/index.php?rest_route=\/wp\/v2\/posts\/317700","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/citifmonline.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/citifmonline.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/citifmonline.com\/index.php?rest_route=\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/citifmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=317700"}],"version-history":[{"count":0,"href":"https:\/\/citifmonline.com\/index.php?rest_route=\/wp\/v2\/posts\/317700\/revisions"}],"wp:attachment":[{"href":"https:\/\/citifmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=317700"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/citifmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=317700"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/citifmonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=317700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}