About\u00a0333,902 prepaid metre users have been compensated by the Electricity Company of Ghana (ECG) for wrongful deductions, the Deputy Minister of Power, John Jinapor has said.<\/p>\n
According to him, the company credited back its customers an amount totaling GH3 million.<\/p>\n
In December 2015, PURC announced an increase in utility tariffs, with a 59.2 percent increase for electricity and 67.2 percent for water.<\/p>\n
Some Ghanaians have since been complaining that they have been paying unreasonably more than they are supposed to.<\/p>\n
In an interview with Bernard Avle on the Citi Breakfast Show<\/strong>, Mr. Jinapor said the deductions were wrong and the ECG is rectifying the problem.<\/p>\n He explained that “the system was configured to rise from the 1st<\/sup>\u00a0of every month but they informed me that the tariff adjustment took effect on the 15th<\/sup>\u00a0so it calibrated as if it was charging customers on the 1st<\/sup>. I\u2019ve asked them to work on their systems and to rectify that so that we do not have a repeat of that problem.”<\/p>\n The deputy minister noted that\u00a0\u201cfrom the information they [ECG] gave me, they have a prepayment metre customer base of 531,014. Out of that they have credited back about 333,902 so they are in the process of rectifying that.”<\/p>\n He further appealed to customers to exercise restraint since the ECG is doing everything possible “to\u00a0ensure that we do not have the reoccurrence of that problem.\u201d<\/p>\n “There are some customers still on the old tariffs that\u2019s about 44,458 customers. So they are in the process of resolving that,\u201d he added.<\/p>\n –<\/p>\n