To strengthen Vodafone’s position as thought leaders in innovation, the mobile telecommunications company has introduced My Vodafone App to offer self-service to subscribers who desire to manage their accounts on the go.
The app, available on Google Playstore, makes it easier for consumers to know more about their balance and roaming history, promotions and plans, purchase packages, as well as have access to direct customer service.
Commenting on the app, Julius Owusu-Kyerematen, Director of Strategy and Innovation at Vodafone Ghana said:
“Consumer needs are increasingly becoming very sophisticated. As a company, we have made it our business to always be ahead of the competition in ensuring that customers are truly satisfied. In line with what we stand for as a company, we are making it possible for consumers to rely on the Vodafone app to solve their basic service needs”.
Additionally, Vodafone Ghana is setting up an ‘Experiential Zone’ in front of the Game Store at the Accra Mall for consumers to have a feel of how the smart app works. The experience zone is expected to demonstrate the ease of online connectivity and mobile applications to thousands of individuals and households across the country.
Consequently, Vodafone’s Internet Fair initiative, which is currently ongoing, would also exhibit theapp to a number of Ghanaians during their nationwide tour of the regions in the country.
My Vodafone App coincides with a period of great excitement for the telecommunications giant; having been ranked the best in voice clarity and 3G internet speed by an independent research agency; as well as sweeping three key awards at the just-ended Ghana Telecom Awards including ‘Mobile Broadband Service of the Year’, ‘Best Wholesale Company’ and ‘Telecom Business of the Year’.
The app is available on google play store.
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Credit: Vodafone Ghana