Tag Archives: prepaid system errors

ECG increases service points to address prepaid troubles

The Electricity Company of Ghana (ECG) has added 20 more service desks to assist customers trying to reactivate their prepaid cards. This follows a directive by the PURC to put in place measures, including the setting up of more service desks to address the recent system failure which left some customers of the company unable to buy electricity. Hundreds of ...

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PURC threatens to sanction ECG over prepaid system errors

The Public Utilities Regulatory Commission (PURC), has indicated that it may sanction the Electricity Company of Ghana (ECG), over the challenges with its power prepayment system which has denied about 2000 customers access to electricity, as they are unable to purchase credit for their meters. PURC in a statement on Thursday said it had directed ECG to furnish it with ...

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