Tag Archives: prepaid system errors

PURC orders ECG to compensate customers after prepaid troubles

The Public Utilities Regulatory Commission [PURC], has ordered the Electricity Company of Ghana [ECG], to compensate to the 41,000 customers who struggled to purchase prepaid credit for several days, after the servers dedicated to the pre-paid system failed. The compensation is to come in the form of “one-time electricity credit” in February 2018, and it is expected to cost the ECG ...

Read More »

ECG increases service points to address prepaid troubles

The Electricity Company of Ghana (ECG) has added 20 more service desks to assist customers trying to reactivate their prepaid cards. This follows a directive by the PURC to put in place measures, including the setting up of more service desks to address the recent system failure which left some customers of the company unable to buy electricity. Hundreds of ...

Read More »

PURC threatens to sanction ECG over prepaid system errors

The Public Utilities Regulatory Commission (PURC), has indicated that it may sanction the Electricity Company of Ghana (ECG), over the challenges with its power prepayment system which has denied about 2000 customers access to electricity, as they are unable to purchase credit for their meters. PURC in a statement on Thursday said it had directed ECG to furnish it with ...

Read More »