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Tag Archives: ECG

Prepaid system errors resolved – ECG

The Electricity Company of Ghana (ECG), has said it has “substantively” resolved all issues with its prepaid card system. According to the company, experts have been able to set up a data centre for cards reactivation in all four affected districts. On Monday, the Managing Director of the ECG, Ing. Samuel Boakye Appiah told the press that the company has ...

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ECG to review distribution of cards after prepaid troubles

The Electricity Company of Ghana (ECG) is reviewing the distribution process of its reactivated prepaid vending cards for customers after a server malfunction left hundreds of customer unable to purchase prepaid credit. According to the company, the review will help reduce congestion at its Projects Office which is located at the Kwame Nkrumah Interchange. The technical problems have seen hundreds ...

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ECG increases service points to address prepaid troubles

The Electricity Company of Ghana (ECG) has added 20 more service desks to assist customers trying to reactivate their prepaid cards. This follows a directive by the PURC to put in place measures, including the setting up of more service desks to address the recent system failure which left some customers of the company unable to buy electricity. Hundreds of ...

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ECG to commence online sale of prepaid credit

The Electricity Company of Ghana (ECG), will soon commence the sale of prepaid electricity credit online through its yet-to-be launched mobile application. The Managing Director of the company, Samuel Appiah, who said this at a news conference, said the project will be piloted before being rolled out officially for public use. According to him, the technology will help avoid a ...

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Lack of backup caused ECG’s prepaid troubles – IT analyst

An IT Analyst in Convergence Technology, Sam Sackey, has said the Electricity Company of Ghana (ECG) constantly failed to back-up its prepaid power system hence the current predicaments some of their customers are going through. According to him, ECG would have long solved the problem if the back-ups were available. ECG customers in some parts of Accra have slept in ...

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PURC threatens to sanction ECG over prepaid system errors

The Public Utilities Regulatory Commission (PURC), has indicated that it may sanction the Electricity Company of Ghana (ECG), over the challenges with its power prepayment system which has denied about 2000 customers access to electricity, as they are unable to purchase credit for their meters. PURC in a statement on Thursday said it had directed ECG to furnish it with ...

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Hundreds besiege ECG office over prepaid system challenges

Hundreds of angry customers of the Electricity Company of Ghana (ECG) on Thursday besieged the Kwame Nkrumah Circle office of the company, following their inability to top up their prepaid cards over the past few days. The angry customers, some of whom had reported at the office earlier on Wednesday, formed long queues as they anticipate the resolution of the ...

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Server hitches cause of challenges with prepaid system – ECG

The Electricity Company of Ghana (ECG), has explained that some of its customers in the national capital, Accra, are struggling to buy prepaid credit for their meter, due to technical hitches with their servers dedicated to the pre-paid system. ECG customers in some parts of Accra have not been able to buy prepaid for past three days, as long queues ...

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ECG holds maiden Customer Open Day in Tarkwa [Photos]

The Electricity Company of Ghana [ECG], Western Region, has held its maiden Customer Open Day in Tarkwa. It’s a day set aside for customers to interact directly with the management of the company. Customers had the opportunity to directly seek responses to all issues of concern to them, including billings, delays in service connections, poor services rendered by staff, delays ...

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Unpaid utility bills threatens exams at Takoradi Technical University

The Takoradi Technical University in the Western Region has said that it is saddled with utility bills so much that if the government of Ghana does not come to its aid, examinations in the school will be disrupted. According to the chairperson of the university’s council, Dr. Henrietta Abane, the inability of the government to honour its promise of absorbing ...

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